INFO : CORONAVIRUS VS GONG !!!

Update as of 02/06/20 : Enjoy Nature !!!

In France: 

We deliver all parcels under 3m.  This limit is imposed on us by Geodis who considers that handling a Board bigger than 9’2 does not allow us to respect the rule of 4m2 per person. Indeed, they consider that it takes two people to carry these parcels. It is their choice and we have been more than patient; you and us. We are going to call upon another service provider immediately. Appointment taking Yeehaaww !!! The carriers were no longer making appointments. We were doing it for each of you manually. You might as well say that the waste of time was phenomenal !!! Congratulations to Ysoline, Erwan and David who worked 12 hours a day for several weeks. Since this morning the transporters are taking over this task. Everything is back to normal. The cumulation of the taking of appointments and the doubling of the GONG logistics team will quickly put us back in the timing. We will be 100% up to date before the weekend, except for the over 3m.
The shop of La Baule is open since May 11th. We respect a strict protocol which may seem excessive to you, but we don’t want to take any risk. So when 50 people show up in 2 hours there is a bit of a wait. I’m sorry. I’m sorry. I’m sorry. We try to make all this fluid and we welcome you in a good mood and it goes well.
Abroad:

Resumption of expeditions and appointments.

To date, international transport has resumed with slightly slower delays, but everything is working again. On recommendation of the carriers, we deliver all parcels under 3m in all European countries and to your forwarding agents for the DOM TOM (French Overseas Departments and Territories).

You will understand that the carriers’ delivery times vary. We do not put pressure on them on this subject. The important thing is that you are delivered without damage.


For all:

The dynamic is incredible since we made 3 times the turnover of May 2019. We ship almost 2,000 products to you in a week, the flagship products being foils, wings and boards, including many inflatables.
First of all a huge thank you to all of you. To our customers, especially the Germans and Swiss, who have tripled their orders in recent weeks. Then to the team who do a great job. We have hired 7 people to continue this growth.

So don’t be surprised if there is a slight delay on flagship products (a few weeks). No one could have imagined such a demand! We take it very seriously by delivering to you in the shortest possible time and by increasing our stocks, whatever the cost to us. We understand that riding is your priority. It’s obvious, so we do everything we can to make sure we don’t disappoint anyone and have even more stock available. We’ve boosted production with, for example, the purchase of additional moulds to produce even more wings per day and we’ve also doubled the production of Wings SuperPower.

On-line stocks are actually available on the announced dates, most of them immediately. Some pre-sale stocks are in transit or at the end of production in our factories. There are no breaks in our supply chain, quite the contrary. 

The price of some raw materials has tripled, transport costs are much more expensive, and the Euro is at half mast. But we are keeping our prices low.

Since 2011 we have digitized our design chain. The Covid crisis has further accelerated this process of 3D creation and simulation with the hiring of talented employees and the purchase of state-of-the-art software. We have resumed our sea trials to launch production in 2021, which will come out at the same pace as in previous years; because we want to share our recent innovations as soon as possible. It’s so exciting!! Our website www.gong-galaxy.com is open 24 hours a day: we process and prepare your orders every day! Once again, a thousand thanks for your energy and nice messages. Be careful on land as well as at sea. Thank you. Workers : Patrice Guénolé, his GONG Staff, and GONG-GALAXY.