Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Flexi-Hex: ecological packaging of very high resistance.
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
- Maximum protection and impact resistance thanks to the innovative design of Flexi-Hex honeycomb (35mm thick).
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Reception of your front wing:
Upon delivery, simply open and inspect the condition of your Board in the presence of the carrier. A complete email explaining the procedure to follow will be sent to you when your order is shipped.
In spite of our requirements and all the care we take in packaging and protecting your Board, transportation hazards may occur. Even if it concerns less than 2% of everything we ship around the world, a Board can suffer a more or less important transportation shock.
But in any case, don’t worry, just refuse it, and a new Board will be shipped back to you.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Pierre –
Nouvelle Curve XXL. (Stab Fluid pro 45, Lemon 5’2, Plus 2023 6m).
Je fais ~97kg pour 1m93🐣…
Je profite de quelques ailes en test dans le coin (Merci Yohann Roussel et GONG Galaxy ! ) pour essayer plein de nouveaux jouets .
Ce soir, vent poussif side-Off entre 8 et 20kn (au bord, c’était plus 5-15kn), une micro houle résiduelle, du soleil et une furieuse envie de Surffoil ou Wing en fonction du vent.
La taille de la houle a décidé pour moi: Wing!
Cette Nouvelle XXL 104, 1600cm², n’a rien à voir avec l’ancienne 120, ni en épaisseur, ni en corde d’ailleurs.
Elle fait presque petite une fois montée sur la planche, même comparée à la Curve XL-T (102cm, 2100cm²) que j’ai eu longtemps.
Dans l’eau il suffit d’a peine un peu de vent pour que ça décolle, on est entre l’ancienne XXL et la XL-T, mais on sent tout de suite la différence en mania, en vitesse et en glisse, ça va plus vite et surtout on a pas a réfléchir pour faire tourner, ça fait de bonnes courbes bien coulées et rien ne la perturbe, les tacks passent au ralenti, les gibes tout autant, même quand on va plus vite que le vent et qu’on se retrouve avec la voile à contre( qui freine 😅).
J’ai eu quelques ondes intéressantes a rattrapper en cravachant (elle peut aller vite, mais c’est pas son point fort) puis a surfer: c’est doux, on surf des trucs tout mous du moment qu’on reste assé haut sur la vague, la vitesse naturelle sans forcer se rapproche de la vitesse de la vague, donc pas vraiment besoin de relancer, elle accepte de prendre de l’angle et se laisse emmener dans de bons carving ample, on peut aussi casser les courbes et tourner sur place, ça repart en un coup de pomping a 90° c’est assé drôle.
Quand ça creuse, c’est très très sain, l’aile reste dans sa trajectoire, pas d’éjection ni de touchette, la hauteur de vol se régule très facilement avec une grande douceur, du coup on peut se concentrer sur autre chose. On est pas débordé 👌
La vitesse basse est impressionnante, on a l’impression qu’on va décrocher d’un moment à l’autre,mais, ça passe et on est jamais sur des oeufs, les appuis restent francs et précis : je suis sorti de plein de petites vagues très au bord sans vent, en fakie et j’arrivais à garder le vol avec aucune pression dans l’aile et des petit pomping jusqu’à retrouver une risée pour changer de pieds.
J’ai passé quasi toute la session à giber en sortie de vague pour repartir au large et connecter la vague en tack, le pied total avec cette Curve, c’est automatique !
Je m’attendais a me trainer après avoir profité de la Curve XXL-H et en fait pas du tout… Je dois faire 1kn moins vite en Vmax, mais on sent que l’aile est a fond. Ce n’est pas grave, car le plaisir est ailleurs avec cette aile: tout en courbes et vols tranquille, on peut tricher en la “stallant” ça raccroche… On peut même la sortir de l’eau en vol, ça raccroche sans secousses. Je pense que la plage basse de décollage est un peu meilleure sur la Curve XXL-H en revanche, mais c’est dur à dire.
Cette session a confirmé ma pré-commande…J’ai hâte de la recevoir, ainsi que la M…
Je suis sûr que cette aile va m’aider à progresser en Surffoil dans les conditions estivales minuscules 🤩
Fabien Drouin –
Utilisé dans baston avec des belles vagues, j’ai adoré la réactivité, ça tourne sur place et en même temps ça reste très tolérant dans les moments un peu difficiles grâce à son portance et son profil hyper sain.
Titouan –
Perso j’ai la Curve en S que j’utilise en wing, j’avais peur de ne pouvoir l’utiliser que dans baston mais même pas, dans 13/15nds ça décolle tout seul, c’est bluffant!! 😁
Ensuite dans les vagues, c’est juste magique 🤩 ça tourne hyper court sans effort et ça “zip” jamais, c’est même plutôt tolérant pour la taille.
Moi je suis convaincue et je recommande à fond, le feeling dans les vagues est juste fou!! 😍