NEWS: A STAFF THAT CARES !

We know the value of a good session and are therefore particularly responsive to any problems with the delivery of your new gear 😉

At GONG, two figures are to be pointed out:

-> The delivery damage rate is less than 1%. When L’Ours started the business in 2009, it was 15%. -> The “customer support” staff is more important than the “sales” staff, because what matters is that you are happy.

Our support is total when you place an order with us. This is a fundamental principle for GONG. We put in place the human resources to provide this service with, in parallel, the tools that allow transparent and easy monitoring (follow your order live). We would like to thank you for your understanding if you are concerned with a delivery problem and also salute the friendly messages that we can read like that of Christian on our forum below which evokes the state of mind of the staff at GONG.

“Perhaps this is an opportunity for me to comment on the GONG staff. I would like to warmly thank the staff of GONG. All my questions and requests were answered very quickly despite what must have been a stressful situation on site.

A delivery went really badly with many complications. Unlike other shops, they tried hard to fix the problem and didn’t let me down. I felt like they did everything to make things easier for me. This is no longer the case in other (more expensive) shops.