Poncho

Delivery

Orders are prepared and shipped quickly: most are dispatched within 24 to 48 business hours.
The delivery time, meaning the transit of the parcel to your address, then depends on the delivery location and the carrier.
Shipping costs are transparent and calculated based on weight, volume, and delivery address.

View all our delivery FAQs.

Exchanges & Returns

You have a 14-day right of withdrawal to return or exchange a new product that does not suit you.

View our returns FAQs.

Eco-Responsible Packaging

We prioritize sustainable, recyclable, and reusable packaging solutions, minimizing single-use plastic as much as possible while ensuring optimal protection for products, including large items.