NEWS: THE 2023 USER’S EXPERIENCE BY GONG!

Our direct sales model goes hand in hand with a service and customer support of impeccable quality. That’s why we do everything we can to continuously improve the user’s experience.

  The 2023 user’s experience by GONG ! The GONG experience does not stop when you visit our (e)shop. Quite the contrary. We accompany you until the reception of your order. And it starts with an efficient tracking of your package!

• From now on, email notifications will be sent to you at each important step of your package ? :

For the moment, this follow-up service is only available in French ?? and in english ??, but we will upgrade it very soon in other languages ? !!!

• A new, more readable tracking page will be available at the bottom of the page on our website, in your customer area and as a link in the notifications received by email ? :

• If action on your part is required, you can’t miss it ? :

 

• In case of bad weather, customs control, or any other unforeseen event, you will be kept informed in complete transparency and we will find the best solutions ⛈️ !

 

• And if the forecast is looking good for the weekend, you will have all the information in hand to plan your session ? :

In short, we are happy to share this evolution with you! Our goal is always the same: to be 100% transparent and to deploy the best solutions for the most perfect experience possible.

Our direct relationship implies that we are at your service everywhere, all the time. Your feedback is key to helping us improve, so do not hesitate to share your feedback with us via the contact form.

Have a good one!

The GONG team ?