Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Flexi-Hex: ecological packaging of very high resistance.
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
- Maximum protection and impact resistance thanks to the innovative design of Flexi-Hex honeycomb (35mm thick).
Tracking of your stab :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Reception of your wing:
Upon delivery, simply open and inspect the condition of your Board in the presence of the carrier. A complete email explaining the procedure to follow will be sent to you when your order is shipped.
In spite of our requirements and all the care we take in packaging and protecting your Board, transportation hazards may occur. Even if it concerns less than 2% of everything we ship around the world, a Board can suffer a more or less important transportation shock.
But in any case, don’t worry, just refuse it, and a new Board will be shipped back to you.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Sébastien –
Stab freestyle 37 fraîchement reçu 🔥
Je navigue 90 pourcent de mes sessions en curve SH 700 et j ai donc opter pour le stab fs 37.
Premier test 15 18 noeuds
Lemon 4.6
Mat hm 85
Curve SH
Stab fs37
Droid upea 4 m
Je me suis régler comme d’hab l’arrière de la platine sur 5.
Décolage sans soucis très peu de traînée , premières impressions en vol :
Avec la curve SH c’est équilibré au p’tit oignons pile ce que je voulais vraiment le ressentis niveau appui équilibre que je rechercher🙏.
L’ensemble est très réactif mais pas pour autant instable , je trouve même plus facile de doser les correction de hauteur en surf ou full speed , a aucun moment je me suis fait sortir , j ai vraiment sentis le coter sécurisant en tartinant et mettant de l angle au près , le kiff total ce combo.
J ai constater un un super pop aussi lors des 3.6 ou railey c est kiffant .
Et en surf une pure merveille , sensation de surf incroyable ça tourne sur place ,on ne se fait pas déborder ,les cutback sont jouissif …
Et je l ai trouver vraiment top au pumping , l emsemble est grave libérer avec un petit rythme dynamique ça marche super bien , j ai vraiment adorer ça aussi et pas très energivore .
Pour conclure curve h 700 et stab fs37.
Mon meilleur combo actuel tout est bon
Merci pour ces jouet de dingue
Nico T (verified owner) –
Stab FS39: en wing juste génial en vagues, j’ai jamais eu autant contrôle en courbes serrées, couplé à un ypra s c’est une tuerie!! Mais testé en PUMPING ce matin car j’avais adoré le nouveau couple généré lors du pumping en freesurf: session dockstart avec ma curve xxlh et connecteur 1°sur du pur flat: c’est effectivement beaucoup plus joueur et facile à pumper qu’en fluid 42 ou 38!! Plus porteur à basse vitesse également !! Donc un super stab à tout faire au top! La team gong est au top du développement c’est juste dément toute cette belle évolution !
Ian –
Feedback – Freestyle Stab 41cm. Me 78kg, 60 L wing board, 35L Surf foil board.
Surf foil H Fluid 45 Curve LH
Wingfoil H Fluid 42 with Curve MH
I have changed to use the 41 Freestyle Stab for Surf and Wing.
Wow, 😮 I love 😍 this stab. It’s so reactive and turns soooo tight!! I don’t use Footstraps or jump and was therefore apprehensive about buying this stab as it’s a Freestyle programme . I’m only into Waves and I wanted to carve harder and this stab completely changes how tight you can push it. It never feels out of control, previously when turning hard the wave would sometimes eject me as I’d reached the limit on the fluid H Stab. The low end seems the same and the only negative is it’s not quite as fast which doesn’t bother me. The pump is slightly different and in time I think I might prefer the pump. I think the 39 for wing and keep the 41 for surf.
Happy New Year ☺️
FantoSlate ER –
Test Stab freestyle 39 avec curve MH en wingfoil.
Je possède le freestyle 41 que j aime beaucoup, mais je sentais qu’il me portait un peu trop dans certaines phases de vagues lorsqu’il y a un petit peu de taille ( supérieure à 1m) .
Je me suis dit , bon je vais quand même commander le freestyle 39 car je pense que ça peut effectivement, être la taille qui correspondent dans toutes les conditions en wing .
Et mon premier essai fût probant…
Je pense qu’il décolle un tout petit peu moins tôt, mais cela ne m’a pas du tout dérangé, car il y avait du vent .
Mais dès les premiers bords , j’ai tout de suite vu le gain que je pouvais récupérer avec cette taille de stab.
En effet, la glisse est très bonne je trouve pour un freestyle, le silence est total, le cap n’est pas moins bon qu’avec le 41, et la cerise sur le gâteau et c’est ce que je cherchais, c’est que dans les vagues, il est beaucoup moins porteur pendant ma courbe, et j’adore son roulis encore plus débridé.
C’est vraiment le stab que je vais utiliser le plus possible à présent, pour moi il n’y a pas photo le foil est plus joueur.
Pour résumer, celui qui cherche un foil plus débridé qu’avec le freestyle 41 tout en gardant du confort, le 39 à toute sa place surtout s’il y a des vagues 🔥.
Mathieu –
Fluid XXS et Freestyle 35, direct du bureau de poste à la plage.
Quel plaisir, enfin un foil sans trop d’envergure pour du kitefoil.
J’ai également le Fluid S, très impressionnant mais quand le vent monte c’est assez rapidement trop grand.
Avec ce petit stab la maniabilité est vraiment sympa.
On remet ça demain.
Session en Unik 4.4m2, vent entre 20 et 30kts, pour un rider de 85kg environ.
gab –
Stab Freestyle 39 testé et approuvé en kitefoil! Super maniable, le plus joueur de tous les stabs que j’ai pu essayer. Mon favoris 😉
Xavi –
Test del stab freestyle 44 y comparado con fluid 42.
La experiencia ha sido muy buena. Lleva el fluid H a otro nivel.
Velocidad: algo más lento que el fluid
Glide: algo menos, pero muy poco menos. Compensa.
Pumping: el avión se siente mucho mes ágil y nervioso, permitiendo pampeoa más reactivos y vivos.
Lift: tiene algo más, lo que favorece a la hora de empezar a volar y en velocidades bajas después de maniobra.
Giro: es una autèntica maravilla, lleva el fluid H a otra dimensión. Se siente más ágil y gira mucho mejor.
Salto. Haces el pop más rápido y en menos tiempo.
Tack y jibe: super bien, fácil y gira más ágil .
En conclusión: a no ser que hagas race, o down wind, el combo con el nuevo stab freestyle es único y hace que el foil sea mucho más ágil y reactivo. Justo lo que echaba de menos.