Web accessibility

Web accessibility

GONG is committed to making its website accessible to the widest possible audience, including people with disabilities.

We aim to provide a digital experience that is usable and accessible for everyone, regardless of technology or ability. Our website is designed and maintained with reference to recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA.

These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our objective is to continuously improve the accessibility and usability of our digital services.

Our Approach

To improve accessibility across our website, we work to:

  • follow the WCAG 2.1 Level A and AA guidelines
  • design interfaces that support keyboard navigation
  • maintain sufficient color contrast and readable typography
  • provide alternative text descriptions for relevant images
  • ensure that forms and interactive elements are usable with assistive technologies
  • regularly review the accessibility of key pages such as product pages, navigation, cart, and checkout

Accessibility is an ongoing process, and we continuously review our website to identify areas for improvement.

Assistive Technologies

Our website is intended to be compatible with commonly used assistive technologies and modern browsers, including:

  • screen readers
  • keyboard-only navigation
  • voice control software
  • browser zoom and accessibility settings

We strive to ensure that our digital content remains compatible with these technologies as standards and tools evolve.

Third-Party Content

Some areas of our website may rely on third-party technologies or integrations that are not fully controlled by GONG.

While we encourage our partners and service providers to provide accessible content and services, we cannot guarantee the accessibility of third-party components.

Feedback and Accessibility Support

We are committed to improving accessibility and welcome feedback from users who encounter accessibility barriers on our website.

If you experience difficulty accessing any part of our website, please contact us and include:

  • the page or feature where the issue occurred
  • a brief description of the problem
  • the device or assistive technology used (if applicable)

You can reach us at:

Email: support@gong-galaxy.com
Contact form: https://www.gong-galaxy.com/en/pages/help-center
Customer support: available via our website contact page.

We will make reasonable efforts to respond and address accessibility issues as quickly as possible.

Continuous Improvement

GONG is committed to ongoing accessibility improvements as part of our broader effort to provide an inclusive experience for all users.

As accessibility standards evolve and new technologies emerge, we will continue to review and update our website to improve accessibility.