Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Stephane RABAN (verified owner) –
Board reçu et déjà testé !
Impeccable, j’ai la 11′ , un vrai régal en pleine mer !
Matériel de qualité !
Seul bémol se situe au niveau du transport… colis reçu par DPD , balancé depuis le portail car je n’étais pas là..le carton était éclaté…résultat le cadran du manomètre de la pompe est fissuré et l’aiguille du manomètre est cassée a l’intérieur.. dommage..
Pour autant je recommande la marque sans problème !
donato.notarnicola (verified owner) –
qualità top, servizio assistenza per tutto TOP: soddisfazione mia TOP.
Siete NUMBER ONE!!!
Nicolas Pourtau –
Est ce que l’on peux emmener son paddle en avion sans supplément?? …. OUI !!!
Est ce que l’on peux surfer avec une Chip 11×35 … eh ben oui …!! ??
Enjoylife ??
Abdelkader Baberrih –
En CHIP c’est CHIC ❤️❤️❤️?❤️
pitrat (verified owner) –
Excellent achat !
Ursa –
the chip is my most important gear these days.
it’s so easy to take anywhere and set up but comes with a lot of good vibes — chip chip hurra ?
after a bbq with friends to cool down, for a morning exercise to wake up or for a couple moments away from the crowd.
Tanguy PASCAL (verified owner) –
Commandé le jeudi soir une Chip 10′ et une Chip 11′, reçu le samedi matin! Utilisé sur étang et la mer tout le week-end avec parfois des conditions climatiques ardues pour débutants que nous sommes (vent, clapot de fou…) A la fin du week-end, c’est comme si on en avait toujours fait!!!
Complimenté sur la beauté des planches et du matériel, trop content d’avoir fait le choix GONG notamment grâce au contact par mail via le chat afin de recevoir des conseils et d’être rassuré pour l’achat. Donc au Top !
Melvin –
Une superbe planche pour découvrir l’univers du SUP ! Elle permet d’initier facilement sa famille et ses amis. J’ai apprécié la qualité de fabrication de la planche et des accessoires. Le rapport qualité/prix est imbattable!