Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Thomas Horton –
“J’ai eu différentes tailles de GONG Strutless V1, V2 et V3 ainsi que les premières générations Unik 5.2 et Unik 6.8. Mon feedback concerne uniquement une pratique en kite foil. L’Unik 7.0 est de loin le meilleur de tous les kites GONG que j’ai eu en main. Comparé à l’Unik 6.8, l’Unik 7.0 a une plage basse considérablement meilleure et les downloops sont un peu meilleurs. Lorsque je pose l’Unik 6.8 sur l’Unik 7.0, la différence la plus notable est que les pointes/oreilles de l’Unik 7.0 sont beaucoup plus arrondies. De plus, la valve de gonflage est différente pour l’Unik 7.0 et le marquage sur la canopée indiquant la taille est plus discret. Comme déjà précisé, j’ai déjà eu un certain nombre de kites GONG Strutless et j’ai eu accès à de nombreux kites d’autres marques. Pour moi, l’Unik est de loin plus facile à utiliser en foil que n’importe lequel des kites GONG Strutless ou d’autres marques que j’ai pilotés. J’ai comparé la GONG Unik à une autre marque très connue avec une barre identique avec des lignes Liros DC-PRO SK99 de 25 m. Avec les deux kites réglés pour les vagues, je trouve que la principale différence étant que l’Unik 7.0 a un peu plus de puissance. Je ne remarque aucune différence appréciable entre piloter l’Unik 7.0 avec une barre High-Y ou une barre Low-Y. Enfin, je trouve que l’Unik 7.0 (ainsi que tous les autres kites) fonctionne mieux avec les lignes Liros DC-PRO SK99 qu’avec les lignes de kite ordinaires.”
“I have owned various sizes of the GONG Strutless V1, V2 and V3 as well as the 1st generation Unik 5.2 and Unik 6.8. The following is relative to kitefoiling. The Unik 7.0 is by far the best of all the GONG kites I have flown. Compared to the Unik 6.8, the Unik 7.0 has a considerably better low end and the downloops are a bit better. When I lay the Unik 6.8 on top of the Unik 7.0, the most noticeable difference is the tips/ears of the 7.0 Unik are much more rounded. Also, the inflate valve is different for the Unik 7.0 and there the markings on the canopy indicating the size are more discreet. As mentioned above, I have previously owned a number of GONG Strutless kites as well as have had access to numerous kites of other brands. For me, the GONG Uniks are by far easier to foil on than any of the numerous GONG Strutless or other brands that I have flown. Using a Bar with 25m Liros DC-PRO SK99 lines with both kites tuned for wave, I compared the Unik 7.0 and a kite of another well known brand. Well, the major difference being that the Unik 7.0 has a bit more power than this other kite. I don’t notice any appreciable difference between flying the Unik 7.0 with a High-Y or a Low-Y bar. Finally, I find the Unik 7.0 (as well as all other kites) perform noticeably better with Liros DC-PRO SK99 lines than with ordinary kite lines.”