Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Flexi-Hex: ecological packaging of very high resistance.
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
- Maximum protection and impact resistance thanks to the innovative design of Flexi-Hex honeycomb (35mm thick).
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Reception of your Board:
Upon delivery, simply open and inspect the condition of your Board in the presence of the carrier. A complete email explaining the procedure to follow will be sent to you when your order is shipped.
In spite of our requirements and all the care we take in packaging and protecting your Board, transportation hazards may occur. Even if it concerns less than 2% of everything we ship around the world, a Board can suffer a more or less important transportation shock.
But in any case, don’t worry, just refuse it, and a new Board will be shipped back to you.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Aymeric –
Voici un petit retour sur la PIE 5’6 Origin utilisée lors de mon surf trip à Fuerteventura !!!!
Elle se rame sans efforts, son grand volume et sa forme m’ont fait voler sur des vagues de reef allant de 50cm à 2m. Elle assure dans toutes les manœuvres même dans les grosses vagues ! La Pie est une board vraiment fun, j’adore !
Et ce n’est pas seulement un bon shape mais aussi une très belle finition !!
Merci GONG !!!!
Jacques Depuntis (verified owner) –
Coup d’hallu sur la finition bois carbon polish de la board a l’ouverture du colis.. incroyable a ce tarif là. Meme mes amis” gong sceptique” ont admis qu’elle était magnifique.
J’ai eu un fish BING acheté d’occasion avec le quel j’avais du mal a prendre des vagues. Pas vraiment adapté a la Méditerranée et ses vagues plus pentues que creuses et clapoteuses. J’ai essayé une PIE prêtée par un pote, et ce fut la révélation. J’ai revendu la BING et j’ai pris une gong.
Certe, pas de keel fins fiberglass moulés sur une board orange made in US , mais par contre, dès ma mise a l’eau j’ai pas arrêté de prendre des vagues. De plus je suis jamais descendu en dessous de 42/45L . Sur les conseils de patrice j’ai pris une 39L et c’est parfait pour mes 75 kg.
Aux premiers coup de rame on se sent bien dessus. Pas de temps d’adaptation ,ca marche direct. Shape classique, abouti, sans fioritures.. un shape qui fonctionne ??.
Je tiens aussi a remercier Patrice Guenole et fred du staff que j’ai assailli de questions (au moins 15 mails) ils ont toujours pris du temps pour me conseiller, me repondre, me rassurer sur mes choix.
Une super board, qui fonctionne, qui est belle et a un tarif plus qu’abordable.. et c’est français.. que demander de plus?
Merci ???
Stéphan –
“Premier ressenti après deux sessions ce matin et hier : waouw, quelle planche incroyable, tant en surf qu’en look (c’est bluffant !) !
J’ai reçu la 5’11 hier et j’ai eu 2 sessions incroyables au cours des dernières 24 heures.
La planche est très légère sous mes pieds. Elle est super réactive et tient sa trajectoire sans aucun problème. Juste après le drop, il était facile d’aller immédiatement à gauche ou à droite et de choisir une ligne haute. Même pour les vagues d’1,5 m qui sont un peu plus rapides. Ce n’était pas un problème.
Je viens d’un round nose rétro de 6’1 d’une autre marque (en configuration quad) et j’ai trouvé la Pie Origin 2.0 plus vivante. La forme de son nose est moins orientée performance, plus plate, que mon ancien surf en round nose, donc dropper dans des vagues creuses m’a demandé un peu plus d’engagement avant le drop et un demi coup de rame en plus.
La finition de la planche (carbone/époxy/verre) est excellente.
L’épaisseur de la couche de verre semble très solide, (heureusement) beaucoup plus solide par rapport à ma rétro round nose (et j’aime aussi cette planche, mais ma femme l’a prise !)
Durabilité : aucune idée, ça a l’air solide, le temps nous le dira.
Design / look / sensations / surf : 5 étoiles, bravo GONG ! Si la planche s’avère durable, je reviendrai certainement pour commander une autre planche GONG.”
“First feeling after the sessions this morning/yesterday: wow, what an amazing board, both in surfing + in looks (it’s stunning!)!!
I received my 5’11 yesterday and had 2 amazing sessions in the last 24 hours.
The board feels very light under my feet, is super responsive – but keeps its line without any issues. Right after the pop-up it was easy to immediately go left or right and choose a high line. Even for waves around 1,5m that are a bit faster this was no issue.
Coming from a 6’1 round nose fish from another brand (quad setup), the Pie Origin 2.0 feels more alive. It’s nose shape is ‘less performance – flatter’ than my old board, so getting into hollow waves required me a bit more ‘pushing down’ the board before pop-up and 1/2 paddles strokes more.
The board’s finish (carbon/epoxy/glass) is very nice.
The thickness of the glass layer feels very solid, (thankfully) much more solid compared to my previous board (and I absolutely love that board too, but my wife took it!)
Durability: no idea, it feels solid, time will tell.
Design/look/feel/surf: 5 stars, well done GONG! If the board proves to be durable, I’ll definitely come back to order another GONG board.”
Stephan Smit (verified owner) –
First feeling after the session this morning/yesterday: woww, what an amazing board, both in surfing + in looks (it’s stunning!)!!
I’ve received my 5’11 yesterday and had 2 amazing sessions the last 24 hours. The board feels very light under my feet, is super responsive – but keeps its’ line without any issues. Right after the pop-up it was easy to immediately go left/right and choose a high line, also for +- 1,5m waves that are a bit faster this was no issue.
Coming from a 6’1 Round Nose (Retro) Fish from Lost (quad setup), the Pie Origin 2.0 feels more alive. It’s nose shape is ‘less performance – flatter’ than the RNF, so getting into hollow waves required me a bit more ‘pushing down’ the board during before pop-up and 1/2 paddles strokes more.
The board’s finish (carbon/epoxy/glass) is very nice, my only comment is: Gong could have used a black leash plug instead of white + using futures fin boxes instead of FCS 1 (although board is delivered including glass/stiff keel fins!). The thickness of the glass layer feels very solid, (thankfully) much more solid compared to the Lost RNF retro that I think is glassed 4/4 top + 4bottom. (and I absolutely love that board too, but my wife took it!)
Durability: no idea, it feels solid, time will tell.
Design/look/feel/surf: 5 stars, well done Gong! If the board proves to be durable, I’ll definitely come back to order another Gong board.
tristan.parisot –
ELLE PASSE PARTOUT !
Achetée une Pie en 6’11 il y a un moins d’ an maintenant, c’est un vrai 4×4 des mers.
De la vague tendu et molle à des grosses sessions de 2m je n’ai sentie aucune limite à cette planche pour l’instant . Elle part quasi aussi bien qu’un longboard pour mes 75kg . Toujours au pic avec les longboarders certains en perdrait presque leur foi en leur planche Hawaiienne, en effet la description ne ment pas , le take off est précoce. Si l’on cherche des points négatifs, le canard est un peu difficile au vu du volume, la tortue sera un bon ami. Cela serait peut être aussi sa maniabilité, elle demande un peu plus d’effort pour envoyé des snap ou des cutback, mais ce n’est pas ce qu’on lui demande. Pour celui qui veut s’acheter une planche qui l’accompagnera dans son évolution ou une planche pour des petite conditions je ne peux que la conseiller. En plus, elle est belle.
En espérant, comme moi, que vous preniez du plaisir avec…
Laurent DASSÉ –
DE LA RONDEUR ET DU CHARME.
Pour commencer, il faudrait commander 2 planches, une pour la surfer et l’autre pour la déco de la maison!!!
La Pie en 5’6 pour 62/63 kg se surfe tout en rondeur. Son terrain de jeu favoris est la vague tendue qui se longe à m’infini pour réaliser des cut back et des rollers à la demande.
Sur la session de ce matin, 1m démarrant avec un peu de creux et finissant poussif, la Pie n’enfourne pas et son rail to rail permet de partir loin sur l’épaule pour revenir profiter du terrain de jeu. La pie permet de contrôler sa vitesse sur la vague et d’enchaîner des rollers sur peu de distance.
La pie est facile à la rame, bien que je me sente plus à l’aise avec ma Matata 5’2.
Son take off est précoce et intuitif.
Pour ma pratique, la Pie 5’6 permet de sortir dans des vagues moins tendues et plus consistante qu’avec ma Matata 5’2.
Elle complète parfaitement mon quiver pour un surf de petites à moyennes vagues.
Pour un petit grain de folie sur certaines sessions, la Catch pourrait agrandir la famille!!!…
Shape/finition/sensations au top…gonguissime quoi!
Bon surf à Tous…