Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Flexi-Hex: ecological packaging of very high resistance.
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
- Maximum protection and impact resistance thanks to the innovative design of Flexi-Hex honeycomb (35mm thick).
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Reception of your Board:
Upon delivery, simply open and inspect the condition of your Board in the presence of the carrier. A complete email explaining the procedure to follow will be sent to you when your order is shipped.
In spite of our requirements and all the care we take in packaging and protecting your Board, transportation hazards may occur. Even if it concerns less than 2% of everything we ship around the world, a Board can suffer a more or less important transportation shock.
But in any case, don’t worry, just refuse it, and a new Board will be shipped back to you.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Monier (verified owner) –
Parfait pour passe du longboard a plus court,moins encombrant.ravi de ma 6,3 par bien .parfait pour mes 82kg.
Laurent DASSÉ (verified owner) –
49 ans en super forme,1m63 pour 63kg et plus de 30 ans de surf.
Conditions surfées vagues petites à moyennes
Quiver 4’8 et 5’0 pour les mousses / 5’2 et 5’3 pour les rigides + désormais Matata 4’10 EPS.
Après avoir eu la Matata en 5’6 (trop encombrante pour moi), la 5’2 (voir mon commentaire repris par ‘Gunther’), je viens d’acheter la 4’10 en EPS.
Surfée dans des vagues de 40cm à 1m glassy poussives à ventées avec un peu de creux, je crois que cette 4’10 a été faite pour moi!!!
Je recherchais une planche pour les petites conditions :
– la taille (petite) ne me choque pas je conçois une Mini Simmons comme çà. La rame est facile, et le placement, à plat ventre, sur la planche a été intuitif pour moi.
– les take off sont rapides, laissant parfois la concurrence à la ramasse, sauf si une Pampa et une Incredible sont à vos côté (pas la peine de jouer…).
– Sur les vagues molles et peu formées, la recherche de vitesse et rester à l’endroit du déferlement est tonique mais facile avec des enchainements de S dans un mouchoir de poche.
– sur des vagues plus formées mais ventées, partir dans la mousse et rattraper les sections se fait avec une vitesse qui ne nécessite pas forcément de faire du rail to rail.
– front side, back side, elle est parfaite les rollers ne sont pas à midi, ce sont des cut back, mais des belles gerbes se font facilement.
Il ne faut pas avoir peur de surfer des planches courtes, la Matata est faite pour çà (selon moi).
Cette 4’10 est faite pour un programme bien précis dans mon quiver et vient de trouver sa place pour plus de sessions alliant petites vagues/surf tonique/plaisir d’être à l’eau avec la banane ……………………………………..
Emmanuel –
Retour sur la Matata Simone en 6.3 EPS, le surf Mini Simmons
Grâce à la livraison ultra rapide de Gong j’ai pu mettre à l’eau ce we sur Oleron avec la bête
Houle longue (14 seconds de périodes) vent léger off, plan d’eau avec des sets creux et d’autres mous. 1m 1m50
Du fait de la période, spot pas tjs calé
Déjà la taille de la board est parfaite pour moi (95 kg équipé l’hiver ? la rame est easy malgré le roulis lié à sa largeur. Elle est bien à plat.
Elle m’a franchement sauvé la session car j’ai pu avoir du débit malgré la période et meme quand c’est mou ça part
Take off tôt et tres facile en bouchonnant la planche avant de ramer (tres bien meme quand ça creuse, suffit de rester sur la trim line ) d’autant plus flagrant que je n’avais vraiment pas de bras aujourd’hui !
Elle prend vite de la vitesse et les rollers sont faciles du coup (on n’arrête jamais la Planche !) Après je suis pas un nerveux des rollers à midi ?
Le tail large ne m’a pas gêné, au contraire j’ai l’impression d’avoir toujours de la ressource (impossible de perdre la vague une fois debout !)
Backside c’est plus technique quand ça creuse sinon c’est le même plaisir !
Bref c’est une ÉNORME surprise ce shape
Quand les séries rentrent et que je remonte au pic, pas de soucis pour canarder même si elle est un peu physique
On peut en enchaîner 5/6 sans soucis en attendant que ça se calme. Bien mettre la planche à l’horizontale sous l’eau du canard et on ne recule pas, le rouleau nous « bouchonne » derrière quand il passe sur le dos.
Très heureux de cet achat
j’attends les autres sessions avec impatience
Alessandro Pierantoni –
I’ve finally managed to try my new 5’7 Matata Simone.
And she’s sweet as I thought ❤️❤️
She made this shitty condition fun ?
Love at first session.
Yohann Rousse –
That was my first GONG board in 2014. I loved it so much
Aurélien Dubosq –
Reprise du surf après 5ans loins des vagues. C’est comme le vélo,ça ne s’oublie pas, merci gong pour les planches bien pensées, un vrai skateboard cette Matata?parfaite pour la Méditerranée
Agustin Prats –
Great build quality. The board is light and solid.
The shape is really interesting. It’s compact so it’s great for transporting but it gets you going on any wave no matter how soft it is.
The board turns really well. It’s super fun if you are looking for something different.
Gunther –
“Pour amener un peu d’eau au moulin, la Matata est une bombe, mais attention à ses dimensions…
Habitué à surfer des planches courtes, je recherche une planche réactive. ?
J’ai eu la Matata en 5’6 et sa rame était rapide, mais le placement sur la planche hyper important pour l’optimiser. Trop encombrante à surfer (pour moi), je suis passé sur la 5’2, et là ce fut une autre dimension!!! Je surfe désormais les jours de tout petit en 4’8. ?
Comme le longboard certes, plus rapide à la rame, les petites vagues molles deviennent surfables et amusantes mais là, même près du bord, ce qui n’est pas possible si tu as trop longeur…
Donc tout dépend du programme visé, mais la Matata amènera un côté dynamique et réactif sur du très mouuuuuu que la longueur ne permettra pas ? ? ?”
jul.bothuan29 (verified owner) –
C’est une tuerie cette board ?. En version 5’6 pour mes 72 kg c’est hyper adapté aux vagues bretonnes jusqu’à 2m50 environ.
J’ai l’impression de re-découvrir le surf, j’en suis à ma 6 ème session et je vois mon niveau monter comme jamais! Et comme d’hab’ avec un prix canon.
Aymeric –
La 5’6 MATATA SIMONE est un vrai tapis volant dans les vagues de petites conditions. Son shape très court et compact avec un volume généreux (41L) permet de partir tôt dans la vague et son large tail offre une accélération folle!
Plus besoin de pomper pour accélérer, il suffit d’appuyer sur le pied arrière et enchainer les longues courbes, ou les turns les plus radicaux. Cette planche surprend par sa vitesse naturelle. Son rocker plus que tendu permet de rattraper les sections et d’avoir une très bonne relance dans des conditions médiocre. À tester au moins une fois dans sa vie de surfer !
Ivan (verified owner) –
Elle est magnifique et très maniable… L’ours bon travail… Elle déchire ????, congratulations a toi et la team Gong Galaxy ?