Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Bruno –
Salut à tous, no wind en ce moment, j’ai trop envie d’être sur l’eau malgré tout et “fitnesser” un peu.
Bref j’ai ressorti les paddle, j’avais auparavant des rigides en 12’6, mais pour plus de praticité concernant les transport et la fragilité je suis passé en gonflable.
14′ L et 12’6 M flat water pour madame.
En plus mon tit chien glisse moins sur les gonflables 😉😁
Franchement satisfait de la glisse, facilité et perf, j’ai quasiment rien perdu comparé à mon ancien rigide (hobbie 12’6 rigide).
bref que du bonheur, MERCI GONG pour nous proposer des paddles perfs, solides et faciles pour des tarifs contenus.🙂
Éric Vatier –
Petit test de la GONG SUP INFLATABLE 12’6 COUINE MARIE RACE FLAT WATER – M. Baptêmes à Crozon ; visite des grottes marines et balade sur l’Aulne et son cimetière de bateaux . La planche est très légère , réactive . Aucun problèmes de stabilité , la vitesse est très correct , environ 7.5 , 8 km/h . Vraiment top pour les voyages !!!
Martin –
Je recommande pour se balader sans se trainer, balade sportive ou entrainement en race
Eclectic Scansion –
elle ne vole pas, ne décolle pas, mais devrait être une star ici!
Charles –
Super finition, boardbag bien pensé, j’adore les roulettes. Le sac s’ouvre complètement donc facile d’y rentrer la planche pliée.
En 29′ de large c’est très comfortable et bien stable sur eau plate. Quand il y a un peu de clapot il faut rester concentré mais ça reste très accessible.
La glisse est vraiment excellente, j’ai battu mon record sur 5km de 2mn (avant j’étais sur une autre marque en 12’6 28′ rigide)
Donc plutôt très très agréablement surpris des performances. La rigidité est très bonne mais soyons clair ça reste une gonflable donc il ne faut pas lui demander les qualités dynamiques d’une board carbone. En pagayant on ne le sent pas mais si on sautille dessus (par exemple changement de pieds rapide) là on le sent quand même.
En DW léger ça file très bien sur les petites ondes.
Les virages à la bouée demande un peu de technique mais rien d’effrayant sur eau plate. Ça tourne pas super serré mais ça tourne bien. Avec de la technique je pense que c’est possible de tourner bien serré.
Très peu d’effet row (voir nul) et très bonne tenue du cap. Top pour une gonflable.
J’adore les couleurs mais ça c’est très personnel.
Le petit moins est l’aileron qui fait le job mais est à mon avis un cran en dessous de la finition de la board… il fait un peu « plastique » et bouge un poil dans le box. Je ne l’ai pas senti en navigation mais je pense que je m’offrirais dans le futur un aileron un peu plus haut de gamme. La Couine Marie Flat Water le mérite.
En conclusion c’est une planche qui fait à 100% ce qui est dit sur le programme. Polyvalente et rapide, top pour s’entraîner, et pour faire des courses occasionnelles pour le plaisir. Elle est très stable donc le reste de la famille peut tout à fait l’utiliser. Beaucoup de plaisir et des performances très agréables mais soyons clair, peu de chance de battre un missile 22´´ de large tout en carbone, on est ici dans le domaine de la pratique sportive plaisir et non pas dans la performance pure.
Prochaine étape ce week-end avec le Red Bull Midsummer Vikings challenge… 24h SUP race en relais (équipe de 5). J’ai prévu de tourner sur ma Couine Marie Flat Water.
Great workmanship, well thought out boardbag, I love the wheels. The bag opens completely so it’s easy to fit the folded board in.
At 29′ wide, it is very comfortable and very stable on flat water. When there is a little choppy water you have to stay focused but it’s still very accessible.
The glide is really excellent, I broke my 5km record of 2mn (before I was on another brand, a rigid board in 12’6×28′)
So rather very very pleasantly surprised by the performance. The rigidity is very good, but let’s be clear, it’s still an inflatable so you shouldn’t ask for the dynamic qualities of a carbon board. While paddling you don’t feel it but if you jump on it (for example quick change of feet) then you can feel it a bit.
In light DW it works very well on small waves.
Buoy turns require a bit of technique but it’s not too complicated on flat water. It doesn’t turn super tight but it turns well. With technique I think it’s possible to turn tight.
Very little row effect (or even zero) and very good course holding. Top for an inflatable.
I love the colors but it’s very personal.
The small minus is the fin which does the job but in my opinion is a step below the finish of the board … it looks a bit “plastic” and moves a bit in the box. I didn’t notice it when on the water, but I think I will buy a slightly more upscale fin in the future. The Couine Marie Flat Water deserves it.
In conclusion, this is a board that does 100% what the program says. Versatile and fast, great for training, and for occasional runs for fun. It is very stable so the rest of the family can use it as well. Lots of fun and very pleasant performance, but let’s be clear, little chance of beating a 22” wide full carbon gun, we are here in the field of pleasure sport practice and not in pure performance.
Next stop this weekend with the Red Bull Midsummer Vikings challenge… 24h SUP race in relay (team of 5). I plan to use my Couine Marie Flat Water.