Availability:
The dates of availability of all our products are written on each product page, in the size and colour of the product concerned.
These dates are valid at the moment you consult the site and/or place an order. It is possible that this product may be ordered a few seconds after your consultation. It then becomes unavailable. If you have placed an order, this change does not concern you: the product you order is still available on the date indicated at the time of your order.
We sell several thousand products per week. The stocks are therefore very evolutionary. But our management always shows you the real availability live.
If it’s available online: it’s available ?
Pre-order:
Some articles are proposed in pre-order during their routing to our premises. You can buy this article which will arrive at our place in a few weeks. This method avoids the fair to grab upon receipt of the lot and the disappointed ones who would not order within the hour.
Upon receipt, we will ship it to you as a regular order.
The times indicated on the pre-orders are 95% reliable. First of all, because we only pre-sell finished products that are arriving to us after Customs, and therefore shipped right after. And also, because we add decent margins with concern to the dates announced by the shipping companies or railways.
However, a Worker Strike, a breakdown, an overbooking, can unfortunately happen. In the case of a delay, you will be notified by email (check your spam). It is generally less than a week and totally independent of our good will.
As soon as we receive the container in La Baule, we ship your order within three working days. Then the carrier takes over: delivery time and tracking numbers are under their responsibility.
It is possible that the date displayed on the online for the pre-order of the item you have ordered and paid for may change for two reasons:
- All quantities of the batch are sold (most common reason). In this case, orders placed for the first container will be delivered as scheduled.
- The container is late and we have to shift the date by a few days. (Strikes, breakdowns, overbooking, can unfortunately happen). You will be notified by email.
We never change the delivery dates of a container without notifying customers.
Delays:
The dates that we announce are shipping deadlines, which GONG has in stock and available here physically.
We usually give a shipping time within 3 days, but in most cases, we ship within 24/48 hours. Normally morning orders leave in the afternoon for example.
Then the transport service takes over. The variables are then important between the customer being delivered to France (very fast) or Bulgaria (a good week) or to a forwarding agent or to Asia or the USA… You understand that each location has its own type of delay.
We work with serious and well-known carriers. They do their utmost to make you happy even if a snafu can happen. In any case, we are there to make things easier and to arrange our customers.
Shipping Fees:
Contrary to others, we do not hide shipping costs in the price of our products. At GONG everyone knows exactly what he pays. The transport is charged at its strictest value, and the person who comes to pick up his products does not pay hidden transport fees.
Shipping costs are calculated according to the weight and volume of each package, and your delivery address. To this is added a labour time of order preparation.
The invoicing of the shipping costs is identical in continental France and in the bordering European countries. A surcharge is automatically invoiced for deliveries to the most distant European countries and all European islands.
For a shipment in French overseas departments and territories or outside Europe, our logistics department will contact you before the payment stage to give you an estimate of the shipping costs. You will be able to accept this estimate and pay your order, or refuse it and cancel your order.
Any questions:
We answer you within 24 hours by email. But 95% of your questions are answered on the site. Try to use our contact form which will guide you to all these answers.
Don’t forget to read the Forum, where thousands of users exchange information and experiences.
In any case, don’t panic. If you don’t get an answer during the weekend, it’s normal: the team is resting ?
We are passionate and professional in our job. Our only goal is to make you happy, as much as possible ?
Eco-responsible packaging:
Preserving the environment is a top priority. That’s why we are doing everything possible to reduce our environmental footprint.
The first thing is to sell quality products that will last, be repairable and will please you for a long time.
The second thing is to sell for less. Most of the pollution coming from a Board is in its use (the km driven to use it) and in the countless environmental damages you have to do to pay for it. Each euro spent is a sum of damage related to your life quite simply: eating, working hard etc… By reducing the price of our products, we significantly reduce your ecological footprint on this item.
For our shipments we use:
- Paper Craft Scotch Tape.
- Final packaging made of high-end cardboard.
All this for:
- Reusable and recyclable packaging.
- An almost total reduction of single-use plastic.
Tracking of your parcels :
The tracking of deliveries is directly ensured by the carriers to whom we have entrusted your parcels. They will contact you by email or SMS to allow you to choose the delivery methods and to follow the route of your package.
If you ask us for this tracking, we will have to do as you do: we will go see on the carrier’s app because they are the ones who manage and are responsible for this job.
Delivery:
We collaborate with the best transport providers to deliver you everywhere in Europe and in the world in very short delays.
We have chosen them for their quality of service and their respect of deadlines. 80% of your orders reach their destination in less than 48 hours of processing in metropolitan and continental France.
For Europe, the delays vary from 3 to 6 days depending on the country of destination.
For the rest of the world, delays can be up to 15 days.
Please note that the transport time is added to the preparation/shipping time. Two companies work on your order (GONG and the carrier). Each one controls its activity and commits itself to optimize its delays so that you are delivered as soon as possible, in good condition and at a reasonable price.
Reception of your Board:
Upon delivery, simply open and inspect the condition of your Board in the presence of the carrier. A complete email explaining the procedure to follow will be sent to you when your order is shipped.
In spite of our requirements and all the care we take in packaging and protecting your Board, transportation hazards may occur. Even if it concerns less than 2% of everything we ship around the world, a Board can suffer a more or less important transportation shock.
But in any case, don’t worry, just refuse it, and a new Board will be shipped back to you.
Returns:
You can choose to return your products if:
- You are not satisfied (14 days right of retraction).
- You want to change an item.
- You have refused your package.
For each situation, contact us by our contact form to help you.
Moritz –
Riding the Paddle Pro over the last few years in all kind of conditions from small to big waves, flat water racing, downwinders etc I only have positive experiences with it. Nice and light in your hands, perfect shape and thickens on the shaft and extremely durable. Although getting washed into the rocks on some heavy waves or hitting the foil in a wipeout I never had any damage to it. Really happy with my daily tool to enjoy the ocean.
Jean-Hugues Graingeot –
J’ai les deux. Une 7 pour la ballade et le surf gentil sur les petites vaguelettes (et elle est amplement suffisante) et je passe en 8 pour le surf pur dans les grosses vagues parce-que je préfère avoir de la puissance au décollage.
Mataio –
7 au top, pour travailler la répétition et le cardio??
Warrick Smith –
I am 97kg and can pull the 7 very hard – I prefer to row fast because I have some old shoulder injury. The 7 gives a lot of power ??
Ced Ced Iø –
Moi je valide la 7 à 100% je préfère avoir de la fréquence plutôt que de la puissance quand je rame.
La taille de la palle n’as rien a voire avec le gabarit du rameur.
Colas –
La 7″ est plus légère que la 8″, donc plus agréable au surf.
La 7″ est plus douce à la rame pour les articulations, important si vous avez tendance à avoir des tendinites ou simplement mal aux épaules ou coudes après une session. C’est utile dans les débuts où on a une technique encore imparfaite.
Mais pour le takeoff, la 7″ est moins puissante, du coup l’accélération est moins franche, il faut donner plus de coups de pagaie pour partir. Ce n’est pas un souci sur les longues planches qui glissent bien, mais la puissance de la 8″ est utile sur les planches courtes (moins de 8″).
Certains préfèrent “mouliner” à une cadence plus élevée avec la 7″ au takeoff que donner moins de coups de rame mais plus puissants avec la 8″.
Mon conseil est de plutôt la 7″ si on rame au takeoff pieds parallèles (donc sans trop de force), mais la 8″ si on fait plus de 80kg et on la technique pour ramer pieds décalés.
J’ai 7″ et 8″ pour mes 100kg. La 7″ me va (je l’ai sur cette video), mais je préfère la 8″ car j’aime ramer en force.
Charles Bessard –
Reprise de l’entraînement pour le Mid Summer Viking Challenge, (24h relais) la légèreté de la pagaie et sa flexibilité équilibrée sont très agréables et tempèrent la surface assez importante de la pale. Sortie de l’eau très fluide et bon « catch ». Je regrette pas même si idéalement j’aurais voulu 10-15% de moins en surface. La 7’ était trop petite pour la race et pour mon poids. Une taille intermédiaire entre 8’ et 7’ serait top. Merci pour les conseils et les échanges d’expériences.
Vince Hlgt –
Elles sont top ces pagaies pro
Fabien –
Super légère et réactive. Top pagaie haut de gamme à un super prix.