INFO: CORONAVIRUS VS GONG !!!

Update as of 30/06/20 : Enjoy Nature !!!

In France:

We are now delivering all parcels, including those over 3m.
We will ship orders over 3m from the last three months, in the order of orders, and in small quantities so as not to saturate the carriers.
Deliveries of small parcels are back to “normal” except for delays that are not those before Covid.
We have to realize that if we have again the freedom to move around and have fun, the Covid is still there.
It has lastingly disrupted the organization of the carriers and caused many delays.

On the side of GONG, we are reducing the delay caused by your very numerous orders. We have doubled the logistics staff, without considering the expense involved, and we continue to recruit and train. We have changed the entire mail system which was no longer adapted to such volumes to ensure better communication with customers.lease try to be a little indulgent, we always find solutions.

The shop in La Baule is open since May 11th.
We respect a strict protocol which may seem excessive to you, but we don’t want to take any risks.
So when 50 people show up in 2 hours there is a bit of a wait. We apologise for this. We try to fluidify all this and we welcome you in a good mood and as fast as possible.

Abroad:

International transport has resumed with slightly slower delays, but everything is working again.

On recommendation of the carriers, we deliver all packages in all European countries and to your forwarding agents for the DOM TOM (French Overseas Departments and Territories).

You will understand that the carriers’ delivery times vary. We do not put pressure on them. The important thing is that you are delivered without damage.

For all:
The dynamic is incredible since we made more than 3 times the turnover of June 2019.
We ship more than 2,200 products to you during the week, the flagship products being Foils, Wings and Boards, including many Inflatables.

First of all a huge thank you to all of you. To our customers, especially the Germans and Swiss who have tripled their orders in recent weeks. Then to the team who do a great job. We have hired 12 new people to continue this growth, bringing the total number of employees to 32. We are going to recruit a further 44 people in a few weeks time, provided we find the right profiles: dynamic enthusiasts who want to work. Whatever their training (or almost), it’s the human factor that counts.

So don’t be surprised if there’s a slight delay on the flagship products (a few weeks). No one could have imagined such a request! We take it very seriously by delivering to you in the shortest possible time and by increasing our stocks, whatever the cost to us.

We understand that navigating is your priority. It’s obvious, so we do everything we can to make sure we don’t disappoint anyone and have even more stock available. We’ve boosted production with, for example, the purchase of additional moulds to produce even more wings per day and we’ve also doubled the production of Wings SuperPower.

On-line stocks are actually available on the announced dates, most of them immediately. We do not change container delivery dates. The dates of arrival in stock for presales are those of the day of your order. There is no break in our supply chain, quite the contrary.

The price of some raw materials has tripled, transport costs much more. But we keep our prices low.

Since 2011 we have digitized our design chain. The Covid crisis has further accelerated this process of 3D creation and simulation with the hiring of talented employees and the purchase of state-of-the-art software. We have resumed our sea trials to launch production in 2021, which will come out at the same pace as in previous years; because we want to share our recent innovations as soon as possible. It’s so exciting!!

Our website www.gong-galaxy.com is open 24 hours a day: we process and prepare your orders every day!

Once again, a thousand thanks for your energy and nice messages.

Be careful on land as well as at sea.

Thank you.

Workers : Patrice Guénolé, his GONG Staff and GONG-GALAXY.

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