COVID-19: CORONAVIRUS

To support the government’s measures and combat the spread of the COVID-19 virus, we need to temporarily review how we operate.

 

In France:

Partial resumption of shipments:

French transporters have had to reorganize and help the medical and food world.

During this phase we stopped shipments to avoid overloading their system and to preserve the teams.

Since Monday 30th March, our partner carriers have been restarting deliveries to individuals.

Protective measures have been put in place to avoid direct contact.

For the moment it is not possible to have the same service as before. Therefore, it is no longer possible to make appointments.

We will therefore contact each customer to verify that:
– you wish to be delivered as soon as possible.
– you will be at the place of delivery.
– you will be able to respect the protection measures.

You can choose the option “Pick up at GONG” to retrieve your order when the containment measures will be lifted in France.

The shop at La Baule remains closed to the public.

 

Abroad:

To date, international transport has been stopped. We are no longer able to guarantee the delivery times announced. The shipment of your orders is therefore suspended until further notice.

Our site remains open: we process and prepare your orders every day!

But we store them in our warehouses and we will ship them in order of receipt as soon as the carriers resume their activities.

If you want to be the first in the water at the end of containment, now is the time to order to be the first delivered! ūüėČ

Our supplies are maintained, and stocks advertised as presale are in transit or at the end of production in our plants. There are no breaks in our supply chain.

 

For all of us:

The site is functional and our sales team is at your disposal to advise you by email from Monday to Friday from 9am to 5.30pm.

Faced with this unprecedented situation, we are as always transparent with you on a daily basis and we will inform you in real time of any new changes to come.

We hope that you are doing well and that your order will bring you a nice moment of happiness and escape.

 

Be Bears.

Thank you.

L’Ours

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